Compare
Ernie or Sophiie?
Sophiie is an Australian AI receptionist and job system for trades. It answers your phone, quotes, invoices and books jobs, and now chats on your website too. Ernie does one job: answer from your website, then email and text you the enquiry.
Side by side
Ernie
Sophiie
Where it answers
On your website, in a chat
On your phone line and by text, plus Facebook, Instagram and a chat on your website
Made for
Local service businesses, like tradies, renovators and venues
Trades businesses
Where enquiries go
Texted and emailed to you, and kept in your Enquiries inbox
Into Sophiie, with the job, address and photos. Visitors who don’t book are followed up by text or call
Bookings
Ernie takes the details, and you pick the time when you call back
Books jobs into your calendar from the chat
Running your jobs
Works alongside whatever you use now
Quotes and invoices, with ServiceM8, simPRO and Xero connections
Pricing
From A$29 a month for 500 chats
Not published. Book a demo for a price
Trying it
14 days free with no card, starting when Ernie goes live
Book a demo, or ring Sophiie to hear it answer
Which one suits you?
Choose Sophiie when
- You want one system for calls, chat, quotes and invoices
- Most of your work comes in by phone
- You want jobs booked into your calendar from the chat
Choose Ernie when
- You want your website answering customers without changing how you run jobs
- You want to see the price before you talk to anyone
- You want every enquiry texted and emailed to you, with any photos
- You’d like to try it for 14 days without a card
Sophiie runs much of a trades office, and its website chat is one part of that. If you want the whole system, Sophiie may suit you better. If you just want your website answering customers and the enquiry on your phone, Ernie is the simpler fit.
Compared in October 2026 from public information. Check each provider for current details.