For pool builders
Catch every pool enquiry, even mid-pour.
Ernie is an AI assistant on your website. People research a pool for a long time, mostly in the evening. Ernie answers their questions from your own pages and texts you the job details when they’re ready for a quote.
Answers from your website, even at 9 pm on a Sunday.
Ernie answers only from what your website says, and tells people when it doesn’t know. These are the kinds of questions it handles for pool builders.
Do you build on the northern Gold Coast?
Yes. Tidemark Pools builds across the Gold Coast, including Coomera, Hope Island and Pimpama.
How long does a concrete pool take?
The website says a concrete pool usually takes 10 to 14 weeks from approval, depending on the site and the weather.
What does a fibreglass pool cost?
The website doesn’t list pool prices, because every backyard is different. You can call Tidemark on (07) 5550 3907, or I can send them your details for a quote.
The job details, not a missed call.
When someone wants a quote, a booking or a call back, Ernie asks your questions first, then emails and texts you the answers. You choose what it asks.
Not ready to let AI answer your phone? See how Ernie compares to an AI receptionist.
What Ernie can ask before it sends a job
- Their name and the best number to call
- Their suburb
- Concrete or fibreglass, and roughly what size
- Anything about the yard, like a slope or tight access
- Photos of the backyard, if they have them
Ask Ernie
Something else? Email [email protected].
Can customers send photos of their backyard?
Yes. They can add up to five photos in the chat, and the photos come with the enquiry, so you can see the slope and the access before you visit.
Will Ernie quote a price?
Only prices your website gives. If it doesn’t list one, Ernie says so and offers to send you their details for a quote.
Can Ernie answer questions about council approval?
If your website explains it, yes. Ernie answers only from your website, so if your pages walk through approvals and timelines, people can ask about them at any hour.
What if Ernie gets something wrong?
Ernie answers only from your website. When your website doesn’t say, Ernie tells the visitor and gives your phone number, email or contact page. It can still get things wrong: in our September testing, 5 of 96 answers had a mistake. The chat tells visitors it can make mistakes, and nothing reaches you until they’ve checked the details and pressed Send. If an answer’s off, fix the page on your website and press Sync now.
Do I need a web developer?
No. If you can paste one line into your website, you can add Ernie. There are step-by-step guides for WordPress, Shopify, Wix, Squarespace, Weebly / Square Online, Webflow and Framer, and one for everything else. Or email the instructions to whoever looks after your website, straight from the app.