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Ernie or Pivra?

Pivra is an Australian website chatbot with a free plan, booking and a ServiceM8 connection. Ernie does one job for local businesses: answer from your website, then email and text you the enquiry.

Side by side

Ernie

Pivra

Made for

Local service businesses, like tradies, renovators and venues

Australian service businesses, including tradies, clinics and gyms

Taking enquiries

On every plan, with any photos the customer adds

On paid plans. The free plan answers questions but doesn’t take enquiries

Where enquiries go

Texted and emailed to you, and kept in your Enquiries inbox

Saved as leads, with alerts on paid plans and a ServiceM8 connection that turns enquiries into jobs

Bookings

Ernie takes the details, and you pick the time when you call back

Appointment booking, including through Calendly

Pricing

From A$29 a month for 500 chats

Free for 500 messages a month, or from A$39 a month for 5,000 messages

Removing the branding

From Growth, A$79 a month

From Pro, A$99 a month

Trying it

14 days free with no card, starting when Ernie goes live

The free plan, or 7 days free on a paid plan with a card at checkout

Which one suits you?

Choose Pivra when

  • You want a free plan that answers questions, and don’t need it to take enquiries
  • You use ServiceM8 and want website enquiries to become jobs
  • You want customers to book appointments from the chat

Choose Ernie when

  • You want every enquiry texted and emailed to you, with any photos
  • You want to take enquiries from A$29 a month
  • You want answers only from your own website, read again every day with nothing for you to do
  • You’d like to try it for 14 days without a card

Both answer customers from your website. If you run your jobs in ServiceM8 or want bookings in the chat, Pivra may suit you better. If you just want the enquiry on your phone, Ernie is the simpler fit.

Compared in October 2026 from public information. Check each provider for current details.