For plumbers
Catch the jobs that come in while you’re under a sink.
Ernie is an AI assistant on your website. It answers customers’ questions from your own pages, day and night, and texts you the job details when someone wants a quote or a call-out.
Answers from your website, even at 9 pm on a Sunday.
Ernie answers only from what your website says, and tells people when it doesn’t know. These are the kinds of questions it handles for plumbers.
Do you cover Marrickville?
Yes. Harbourline Plumbing covers the Inner West, including Marrickville, Newtown and Leichhardt.
Do you do call-outs on weekends?
Yes, for emergencies like burst pipes and bad leaks. For anything urgent, call (02) 5550 1234.
How much to unblock a drain?
The website doesn’t list drain prices. You can call Harbourline on (02) 5550 1234, or I can send them your details for a quote.
The job details, not a missed call.
When someone wants a quote, a booking or a call back, Ernie asks your questions first, then emails and texts you the answers. You choose what it asks.
Not ready to let AI answer your phone? See how Ernie compares to an AI receptionist.
What Ernie can ask before it sends a job
- Their name and the best number to call
- Their suburb or address
- What the job is, in their own words
- How urgent it is
- Photos of the problem, if they have them
Ask Ernie
Something else? Email [email protected].
Does Ernie give quotes or book jobs?
No. Ernie answers from your website and takes the details, then you price the job and pick the time when you call back. When your website doesn’t list a price, Ernie says so.
Can customers send photos of the problem?
Yes. They can add photos in the chat, and the photos come with the enquiry, so you can see the leak before you call back.
What about real emergencies?
Ernie answers from your website, so if your website gives an emergency number, Ernie passes it on to anyone who asks. For everything else, it takes the details and texts them to you.
What if Ernie gets something wrong?
Ernie answers only from your website. When your website doesn’t say, Ernie tells the visitor and gives your phone number, email or contact page. It can still get things wrong: in our September testing, 5 of 96 answers had a mistake. The chat tells visitors it can make mistakes, and nothing reaches you until they’ve checked the details and pressed Send. If an answer’s off, fix the page on your website and press Sync now.
Do I need a web developer?
No. If you can paste one line into your website, you can add Ernie. There are step-by-step guides for WordPress, Shopify, Wix, Squarespace, Weebly / Square Online, Webflow and Framer, and one for everything else. Or email the instructions to whoever looks after your website, straight from the app.