For bathroom and kitchen renovators
Get every renovation enquiry, photos and all, while you’re on site.
Ernie is an AI assistant on your website. People planning a new bathroom or kitchen do their research in the evening. Ernie answers their questions from your own pages, then texts you the job details when they want a quote.
Answers from your website, even at 9 pm on a Sunday.
Ernie answers only from what your website says, and tells people when it doesn’t know. These are the kinds of questions it handles for bathroom and kitchen renovators.
Do you work in Robina?
Yes. Fernwick Renovations works across the Gold Coast, from Coomera to Coolangatta, including Robina.
How long does a bathroom take?
The website says most bathroom renovations take three to four weeks, depending on the size of the room and what’s involved.
Roughly how much is a new kitchen?
The website doesn’t list kitchen prices. You can call Fernwick on (07) 5550 2814, or I can send them your details for a quote.
The job details, not a missed call.
When someone wants a quote, a booking or a call back, Ernie asks your questions first, then emails and texts you the answers. You choose what it asks.
Not ready to let AI answer your phone? See how Ernie compares to an AI receptionist.
What Ernie can ask before it sends a job
- Their name and the best number to call
- Their suburb
- Which rooms, and what they’d like done
- When they’d like to start
- Photos of the room as it is now
Ask Ernie
Something else? Email [email protected].
Can customers send photos of the room?
Yes. They can add up to five photos in the chat, and the photos come with the enquiry, so you can see the space before you call back.
Does Ernie give quotes?
No. Ernie answers from your website and takes the details, then you price the job when you call back or visit. When your website doesn’t list a price, Ernie says so.
Can Ernie tell people about my past projects?
If your website describes them, yes. Ernie answers from every page of your website and shows which page each answer came from, so people can go and have a look.
What if Ernie gets something wrong?
Ernie answers only from your website. When your website doesn’t say, Ernie tells the visitor and gives your phone number, email or contact page. It can still get things wrong: in our September testing, 5 of 96 answers had a mistake. The chat tells visitors it can make mistakes, and nothing reaches you until they’ve checked the details and pressed Send. If an answer’s off, fix the page on your website and press Sync now.
Do I need a web developer?
No. If you can paste one line into your website, you can add Ernie. There are step-by-step guides for WordPress, Shopify, Wix, Squarespace, Weebly / Square Online, Webflow and Framer, and one for everything else. Or email the instructions to whoever looks after your website, straight from the app.