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For tradies and local businesses

When you can’t answer, Ernie can. Then it texts or emails you the job details.

Ernie is an AI assistant on your website.

  • Answers customers’ questions from your website, day and night
  • Takes their details when they want a quote, booking or call back
  • Sends you the job details by text and email
Start free trialNo card required

Ready for however your customers ask.

Ernie looks like part of your website, answers from what it says, and asks for the details you need before it sends you the job.

  • Customise to your brand

    Ernie picks up your logo, colour and font from your website, with a dark version for dark websites. Change anything you like.

  • Answers from your website’s content

    Ernie answers from what your website says, and links to the page it used so customers can check for themselves.

  • Talk instead of type

    Customers can tap the microphone and say their question, in browsers that support it.

  • Collect the details you need

    Choose what Ernie asks before it sends you an enquiry, like the job or the best time to call, and whether a phone number or email is required.

  • Customers can send photos

    Up to five, instead of describing the problem. They arrive attached to your enquiry email.

  • Speaks your customers’ language

    Customers can write in their own language, and Ernie replies in it.

One day with Ernie.

From a busy morning to waking up to new jobs.

11:00 am

Answers from your website

Your hands are full. Ernie’s on your website.

While you’re under a sink or out on a job, Ernie answers visitors from what your website says. When it doesn’t say, Ernie tells them and gives your number.

Your customer, on your website

5:00 pm

After-hours enquiries

You knock off. Your customers are just starting to look.

Plenty of people look for a tradie after dinner. If your website can’t answer them, they open the next one. Ernie answers, takes their details and sends you the job.

Without Ernie

With Ernie

12:00 am

Nightly content refresh

Ernie’s always up to date.

When your website changes, Ernie’s answers change with it, with nothing for you to do. You can also press Sync now whenever you like.

While you sleep

Reading harbourlineplumbing.com.au

  1. Home
  2. Holiday hours
  3. Services
  4. Blocked drains
  5. Hot water systems
  6. Areas we cover

Later, on your website

7:00 am

Texts and emails

Wake up to the jobs you’d have missed.

Every enquiry comes to you as a text and an email, with their name, number and the job. Tap the link to see their photos and the whole conversation before you call, and mark it done when you’re finished.

On your website in three steps.

Nothing to set up by hand. Ernie reads the website you already have and is ready in a couple of minutes.

  1. 1

    Point Ernie at your website

    Type your website address and Ernie reads the whole site.

  2. 2

    Make it yours

    Ernie picks up your logo, colour and font, so the chat looks like part of your website. Change anything, then try it yourself before anyone else sees it.

  3. 3

    Add it to your website

    Paste one line into your website yourself, or send it to your web designer straight from the app. Step-by-step guides cover WordPress, Shopify, Wix, Squarespace and more.

    <script async src="https://heyernie.ai/widget.js"></script>
    Your own line, with your business’s key, is waiting in the app once you sign up.
    or
    Send it to your web designerThey get the code and where to put it.

Pick a plan by how busy your website is.

Every plan answers customers and sends you enquiries the same way. Only chats your customers start count; your own tests don’t.

Up to 250
Billing

  • Starter

    500 conversations

    A$29a month incl. GST

  • Growth

    2,500 conversations

    A$79a month incl. GST

  • Pro

    10,000 conversations

    A$199a month incl. GST

Start free trial
  • 14 days free, no card
  • Your trial starts when Ernie goes live
  • Remove “Powered by Ernie” on Growth and Pro
  • Change plans any time

Ask Ernie

Something else? Email [email protected].

What if Ernie gets something wrong?

Ernie answers only from your website. When your website doesn’t say, Ernie tells the visitor and gives your phone number, email or contact page. It can still get things wrong: in our September testing, 5 of 96 answers had a mistake. The chat tells visitors it can make mistakes, and nothing reaches you until they’ve checked the details and pressed Send. If an answer’s off, fix the page on your website and press Sync now.

Do I need a web developer?

No. If you can paste one line into your website, you can add Ernie. There are step-by-step guides for WordPress, Shopify, Wix, Squarespace, Weebly / Square Online, Webflow and Framer, and one for everything else. Or email the instructions to whoever looks after your website, straight from the app.

Will my customers know it’s not me?

Yes. The top of every chat says it’s an AI assistant answering from your website, and that it can make mistakes.

Can I choose what Ernie asks?

Yes. You choose the questions Ernie asks before it sends you an enquiry, and whether a phone number or an email is required.

When does the trial start, and what happens after?

When Ernie goes live on your website, not when you sign up, so setting up doesn’t eat into it. It’s 14 days and there’s no card to enter. To keep Ernie on your website after that, choose a plan. If you don’t, the chat stops showing and there’s nothing to pay.

What happens if I run out of conversations?

You’ll get a heads-up at 50%, 80% and 100% of your month’s conversations. If you run out, the chat stops appearing for new visitors until next month, or until you move up a plan. Only chats your customers start count.