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For local businesses

When you can’t answer, Ernie can. Then it emails or texts you the enquiry.

Ernie is an AI assistant on your website.

  • Answers customers’ questions from your website, day and night
  • Takes their details when they want a quote, booking or call back
  • Sends you the enquiry by email and text
Start free trialNo card required

Ready for however your customers ask.

Ernie looks like part of your website, answers from what it says, and asks for the details you need before it sends you the enquiry.

  • Customise to your brand

    Ernie picks up your logo, colour and font from your website, with a dark version for dark websites. Change anything you like.

  • Answers from your website’s content

    Ernie answers from what your website says, and links to the page it used so customers can check for themselves.

  • Talk instead of type

    Customers can tap the microphone and say their question, in browsers that support it.

  • Collect the details you need

    Choose what Ernie asks before it sends you an enquiry, like what they need or the best time to call, and whether a phone number or email is required.

  • Customers can send photos

    Up to five, instead of describing the problem. They arrive attached to your enquiry email.

  • Speaks your customers’ language

    Customers can write in their own language, and Ernie replies in it.

One day with Ernie.

From a busy morning to waking up to new enquiries.

11:00 am

Answers from your website

Your hands are full. Ernie’s on your website.

While you’re busy with customers, Ernie answers visitors from what your website says. When it doesn’t say, Ernie tells them and gives your number.

Your customer, on your website

5:00 pm

After-hours enquiries

You knock off. Your customers are just starting to look.

Plenty of people go looking after dinner. If your website can’t answer them, they open the next one. Ernie answers, takes their details and sends you the enquiry.

Without Ernie

With Ernie

12:00 am

Nightly content refresh

Ernie’s always up to date.

When your website changes, Ernie’s answers change with it, with nothing for you to do. You can also press Sync now whenever you like.

While you sleep

Reading harbourlineplumbing.com.au

  1. Home
  2. Holiday hours
  3. Services
  4. Blocked drains
  5. Hot water systems
  6. Areas we cover

Later, on your website

7:00 am

Emails and texts

Wake up to the enquiries you’d have missed.

Every enquiry comes to you as an email and a text, with their name, number and what they need. Tap the link to see their photos and the whole chat before you call, and mark it done when you’re finished.

On your website in three steps.

Nothing to set up by hand. Ernie reads the website you already have and is ready in a couple of minutes.

  1. 1

    Point Ernie at your website

    Type your website address and Ernie reads the whole site.

  2. 2

    Make it yours

    Ernie picks up your logo, colour and font, so the chat looks like part of your website. Change anything, then try it yourself before anyone else sees it.

  3. 3

    Add it to your website

    Paste one line into your website yourself, or send it to your web designer straight from the app. Step-by-step guides cover WordPress, Shopify, Wix, Squarespace and more.

    <script async src="https://heyernie.ai/widget.js"></script>
    Your own line, with your business’s key, is waiting in the app once you sign up.
    or
    Send it to your web designerThey get the code and where to put it.

Pick a plan by how busy your website is.

Every plan answers customers and sends you enquiries the same way. Only chats your customers start count; your own tests don’t.

Up to 250
Billing

  • Starter

    500 chats

    A$29a month incl. GST

  • Growth

    2,500 chats

    A$79a month incl. GST

  • Pro

    10,000 chats

    A$199a month incl. GST

Start free trial
  • 14 days free, no card
  • Your trial starts when Ernie goes live
  • Remove “Powered by Ernie” on Growth and Pro
  • Change plans any time

Ask Ernie

Something else? Email [email protected].

Do I need a web developer?

No. If you can paste one line into your website, you can add Ernie. There are step-by-step guides for WordPress, Shopify, Wix, Squarespace, Weebly / Square Online, Webflow and Framer, and one for everything else. Or email the instructions to whoever looks after your website, straight from the app.

Can I see what Ernie tells my customers?

Yes. Every chat is in the app under Chats, word for word, with any photos. If you’d answer something differently, correct Ernie’s answer there and it follows your version from then on.

What does Ernie say when someone asks for a price?

If your website lists prices, Ernie answers from them. If it doesn’t, Ernie says so and offers to pass the visitor’s enquiry to you for a quote. It’s told never to make up a price or promise a booking, price or time on your behalf.

What if Ernie gets something wrong?

Ernie answers only from your website. When your website doesn’t say, Ernie tells the visitor and gives your phone number, email or contact page. It can still get things wrong: in our September testing, 5 of 96 answers had a mistake. The chat tells visitors it can make mistakes, and nothing reaches you until they’ve checked the details and pressed Send. If an answer’s off, fix the page on your website and press Sync now.

Will my customers know it’s not me?

Yes. The top of every chat tells visitors you use AI to answer from your website.

Will Ernie open by itself on my website?

No. Ernie stays closed until a visitor taps it, with a short greeting after a few seconds. On computers you can have it open when visitors arrive by turning on Open Ernie on computers.

Will Ernie slow down my website?

No. Ernie loads after the rest of your page, so your page doesn’t wait for it. It sits in its own space and doesn’t change how the rest of your website looks.

Is my customers’ information used to train AI?

No. We don’t use chats or enquiries to train AI, and neither do the AI companies that write Ernie’s replies. Our privacy policy has the details. If your website has a privacy policy, add a paragraph saying you use Ernie. There’s one ready to copy on the Install page in the app.

When does the trial start, and what happens after?

When Ernie goes live on your website, not when you sign up, so time spent setting up doesn’t count. It’s 14 days and there’s no card to enter. To keep Ernie on your website after that, choose a plan. If you don’t, the chat stops showing and there’s nothing to pay.