Ernie AI Sub-Processor List
Last Updated: Nov 16, 2025
Ernie AI Pty Ltd (“Ernie AI”, “we”, “us”, “our”) is committed to protecting Customer Data while providing reliable, secure Services.
To do this, we engage carefully selected third-party service providers (“Sub-Processors”) that support the operation of our platform and related systems.
This list is published for transparency. It does not amend your agreement with Ernie AI or create new rights.
CURRENT SUB-PROCESSORS
Below is our current list of Sub-Processors and the purpose for which each processes Customer Data.
Infrastructure and Hosting
Provider | Purpose | Typical Data Location |
Amazon Web Services, Inc. (AWS) | Primary cloud infrastructure, application hosting, file storage, and backups | Australia (Sydney) region |
Payments and Billing
Provider | Purpose | Typical Data Location |
Stripe Payments Australia Pty Ltd | Subscription billing and payment processing | Australia and United States |
AI Model Providers
Provider | Purpose | Typical Data Location |
OpenAI OpCo, LLC | AI language model inference and generation services used to power chatbot responses | Global, including United States |
Analytics and Product Telemetry
Provider | Purpose | Typical Data Location |
PostHog Inc. | Product usage analytics, performance tracking, and telemetry | EU and United States |
Communications and Notifications
Provider | Purpose | Typical Data Location |
Resend, Inc. | Transactional and system email delivery | Global, primarily United States |
Updates to This List
We may add or remove Sub-Processors as our Services evolve.
Any change will be reflected on this page, and customers may be notified by email or in-app message from time to time.
Continued use of our Services after an update constitutes consent to the updated list.
Questions
Email support@heyernie.ai.